IT Support Specialist Entry Level מספר משרה 610816

מיקום המשרה: תל אביב יפו

IT Support Specialist- Entry Level

Position Description:

A leading med-tech company is developing breakthrough technologies for the healthcare industry. Utilizing its innovative technology, the company aims to improve patients’ lives through advanced medical solutions.

We are looking for an enthusiastic IT Support Specialist to provide technical IT support to company employees.

Job Responsibilities:

Provide IT technical support to the company employees (software, hardware, security, network, etc.)

Manage IT Support tickets queue according to the company’s SLA and KPI’s in order to provide quick, efficient and professional support

Work in accordance with IT policies and guidelines (SLA, KPI’s, etc.)

Administration and maintenance of IT on-prem and cloud systems (Google Workspace, BOX, Slack, Asana, etc.)

Research and recommend innovative solutions and, where possible, automated approaches for IT tasks

Troubleshoot, investigate and solve complex IT issues related to:

Computers and servers software (systems configuration, software management)

Computers and servers hardware (upgrades, maintenance  replacement)

Operating systems (Windows, MacOS)

Network infrastructures (LAN, WAN, VPN)

Company IT systems and business applications

Support  implement new technologies.systems

Other duties as needed or assigned

Position Requirements:

At least 2 years of IT Support experience in Windows  Cloud environment (Google Workspace, MDM or Cloud directory platforms)

Relevant certifications such as MCSA, CCNA, Google IT Support, Google Workspace Admin, or JumpCloud Associate – an advantage

Experience working with IT Support tickets as per SLA and KPI’s

High administration  troubleshooting level in domain and cloud environments (Active Directory, Network, software, Saas platforms, permissions, security, etc.)

Capable of managing multiple tasks under pressure and meeting deadlines

Independent, self-motivated, detail-oriented, highly organized, and willing to learn

Customer service-oriented, can-do approach

Strong team player and excellent interpersonal skills

High level of English – Advantage

Location: Jaffa

Position scope: Full-time

משרה מס׳ 610816 מיועדת לגברים ונשים כאחד

חיפושים פופולריים: מחשבים ורשתות, משרה מלאה